Help Center

Login Security

To protect the privacy and the security of your personal information, we employo the latest multi-factor authentication technology. This security feature uses an image, called a PassMark™, and a phrase which helps you to identify that you are at our Web site, not a fraudulent look-a-like site. Additionally, the security measures provide you added safety by helping us to identify you and prevent unauthorized access to your accounts.

Your PassMark™ and phrase enable you to identify us over the Internet. When you enroll in our new security feature, you will select an image called a PassMark™ and a phrase known only to you. Whenever you login we will show you this image and phrase so you can rest assured that you are accessing our real Web site and not an impostor site.

We can identify you by checking the computer(s) that you are using to access our Web site. Typically you will access our Web site from one or two computers, such as your work and home machines. Either way, our Web site will remember your computer, preventing potential fraudsters from logging into your account even if they acquire or guess your Login ID and password. Should you need to login from a different computer, such as an Internet café, we will take additional steps to verify your identity, through a series of Challenge Questions you set-up at the time of enrollment.

Above all, this new security feature provides a significant increase in your online banking security versus Login ID and password authentication without much change in your experience.

About Browsers & Security

The security of your personal financial information is our highest priority.  We are committed to providing a secure Internet environment. The following information is provided to ensure that your on-line experience is secure and trouble-free.

• Currently Supported Browsers

• Secure Session Information 

• Our Use of Cookies

• Temporary Internet Files

Currently Supported Browsers    Return to Top 

For maximum security, we strongly recommend you use a browser that supports 128-bit encryption.  The following browsers support 128-bit encryption and provide the best performance and browsing experience on our site.

• Internet Explorer™ 5.5 or higher.  If you are using the Windows 2000 operating system, you may also need to install an Internet Explorer High Encryption Package.
  
  Netscape Navigator™ 6.0 or higher

Other browsers may be used, but optimal performance is not guaranteed.  If you are unsure if your browser supports 128-bit encryption, please upgrade your browser, via one of the links above, before accessing the online banking site.

Secure Session Information    Return to Top 

When you sign-on to online banking, we authenticate that you are who you say you are through the use of a login User ID and password combination.  Once authenticated, we establish a secure banking session, as indicated by the secure access symbol on the bottom menu bar of the browser. For security purposes, your secure session will expire if you are inactive for a pre-defined period of time, and you will be required to reenter your User ID and password to regain access to the system.  Any transactions or activity not completed at the time your session expires will be lost.   

Internet Explorer - Indicates a secure session.

Netscape - / Locked padlock indicates a secure session.

We also take advantage of Secure Socket Layer (SSL), a protocol for managing online message transmission. SSL protects the information sent between our online banking system and your computer.

Our Use of Cookies   Return to Top 

A cookie is a file that contains information about you or your system that may be used for many different purposes. As a security precaution, we do not use cookies to authenticate you or to collect any information about you or your browser session.  You are not required to support the use of cookies to use our online banking services.

For our commercial customers, a cookie may be optionally used to restrict access to the online Cash Management functionality to a single computer or workstation.  This security feature of our online banking is designed to prevent remote or after hours access to the Cash Management system from authorized users.  The use of a cookie to restrict access is configurable per commercial company.  Please contact us if your commercial cookie restriction setting needs to be changed. 

If your browser is currently configured to restrict the use of cookies, follow these instructions to configure your browser to accept Cash Management cookies from our site.

To enable cookies using Internet Explorer 5.5 or higher, follow these steps:

1. With your browser open, choose Tools>Internet Options.

2. Select the "Privacy" tab.

3. Use the security slider to select any setting EXCEPT "Block all cookies."

4. Click the "OK" button.

Follow these steps to allow cookies in Netscape Navigator 6 and higher:

1. Open the browser and choose Edit>Preferences.

2. Select the "Privacy & Security" category.

3. Click the "Cookies" option.

4. Click the "Enable all cookies" option.

Temporary Internet Files    Return to Top 

When you browse a site on the Internet, the pages you access are very commonly stored as Temporary Internet Files in a Windows directory for easy retrieval and faster loading of previously accessed pages.  Our on-line banking system is designed to instruct compliant browsers to NOT cache pages from your on-line banking session. This ensures that once you have closed your online banking session, none of your private information remains static on the computer for later access by unauthorized individuals. This is particularly important when you are online in a public location (i.e., public library) or using someone else's computer. 

If needed, deleting Temporary Internet Files can be performed as follows:

Follow these steps to delete Temporary Internet Files using Internet Explorer 5.5 or higher:

1. With your browser open, choose Tools>Internet Options

2. On the "General" tab, locate the 'Temporary Internet Files' section.

3. Click the "Delete Files" option.

4. Confirm by clicking "OK".

Follow these steps to delete Temporary Internet Files using Netscape 6.0 or higher:

1. With your browser open, choose Edit>Preferences

2. Under Category, open 'Advanced' and select 'Cache'.

3. Click "Clear Disk Cache" and "Clear Memory Cache".

4. Exit by clicking "OK".